Policies
Returns policy
If a toy is not right, tell us and we will tell you exactly where you stand.
Start here
Message us through the contact page with your order reference and a short description of what happened. We will confirm whether the order is eligible for a return, an exchange or a refund, and send you the next step.
Condition
Items should come back in their original packaging with all pieces included where that is possible. Toys that have been used outdoors, or craft kits that have been opened and partly used, may not be eligible.
Damaged or incorrect items
If something arrives damaged or is not what you ordered, contact us before returning it so we can arrange the right outcome.
Refunds
Where a refund applies, it is issued to the original payment method once the returned item has been received and checked. Your bank or card provider may take additional time to show the credit.
Return shipping
Who covers return shipping depends on the reason for the return; we confirm this in writing before you send anything back.
Your statutory rights
Nothing on this page limits rights you have under the consumer law that applies where you live.